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Client Relations

MISO is committed to providing excellent customer service to its market participants, members and
 stakeholder community. 
The Client Relations Department can help answer questions about:
  • MISO markets
  • Bids and offers
  • Settlements
  • Market Participant training
  • Market-based user applications
  • Secure access requests and non-disclosure agreements
  • Website navigation


Access Secure Files and Documents

To access the extranet area of this site or any of the following external sites you must meet certain requirements and sign one or more non-disclosures agreements.

To initiate the access process, complete and submit the access request form. Upon receipt, we will verify that you meet the requirements and then notify you once we are finished.  You must have a user profile to access secure content on any of our sites. 

Protected External Sites/Files:


Available NDAs

Please view Non-Disclosure Agreement Types and Intructions or contact Client Relations if you have any questions.

Non-Disclosure Agreement Types and Instructions 

Preview CEII NDA

Preview Universal NDA

Preview Attachment EE NDA

Preview Universal NDA Authorized Agency

Preview Universal Planning NDA Authorized Agency

Please note, ONLY authorized individuals designated by certified MISO Members, Market Participants, and Authorized Agencies are eligible to execute these agreements.  MISO will not consider alternations to these forms unless a party can demonstrate a legal prohibition from complying with a NDA provision.


Attachment EE NDA
Universal NDA Authorized Agency
Universal Planning NDA Authorized Agency


Universal NDA - Appendix A
Counsel Certification for Authorized Agency - Appendix A

Available Forms

Data Request Form
(Online – Login to submit automatically)

Data Request Form
(PDF – Email option for those without login access)

Contact Us

For assistance from our dedicated Client Relations team call us Monday-Friday, 8 a.m. – 5 p.m. ET at 866- 296-6476 (option 3), email us anytime or contact the Client Relations Representative assigned to you as a Market Participant, directly.

Andrea Terry


Carmen Clark


Jason Watters


Bruce Froyum


Olga Kacmar


Lori Landers


Jane Laskowski-Hart



Regional Transmission Organizations, like ours, are complicated. Many questions require a conversation. For those types of questions, please contact Client Relations. For questions with simple, straight-forward answers, we created a frequently asked questions page.