Home Stakeholder Engagement Client Services and Readiness

Client Services and Readiness (CS&R)

MISO is committed to providing excellent customer service to its market participants, members and stakeholder community.  Our Client Services and Readiness team created the MISO Help Center to help answer questions about:

  • MISO markets
  • Bids and offers
  • Settlements
  • Market Participant training
  • Market-based user applications
  • Secure access requests and non-disclosure agreements
  • Website navigation

 Visit the Help Center

 

Access Secure Files and Documents

To access the Extranet area of this site or any of the following external sites you must meet certain requirements and sign one or more non-disclosures agreements.

To initiate the process, complete and submit the online Access Request Form.  You must have a user profile to access secure content on any of our sites. 

Protected External Sites/Files:

 

Available NDAs

Please view Non-Disclosure Agreement Types and Instructions or contact the Help Center at Help@misoenergy.org if you have any questions.

Please note, ONLY authorized individuals designated by certified MISO Members, Market Participants, and Authorized Agencies are eligible to execute these agreements.  MISO will not consider alternations to these forms unless a party can demonstrate a legal prohibition from complying with a NDA provision.

Non-Disclosure Agreement Types and Instructions 

PDF Forms for Preview

Preview CEII NDA

Preview Universal NDA

Preview Attachment EE NDA

Preview Universal Planning NDA Sector Member

Online Forms

CEII NDA

Attachment EE NDA Authorized Requestor

Universal Planning NDA Sector Member

Appendices

Universal NDA - Appendix A
Counsel Certification for Authorized Agency - Appendix A

Data Request - Upcoming Change Notice

Data Request submission will be moved to the MISO Help Center, where you will be able to submit and track your request for data. If you do not have access to the Help Center, please submit a Contact Us request for access.

Data Request Form 
(Online – Login to submit automatically)

Data Request Form 
(PDF – Email option for those without login access)

    

Contact Us

Visit our Help Center for answers to common questions.  If you require immediate assistance, call us Monday-Friday, 8 a.m. – 5 p.m. ET at 866- 296-6476 (option 3) or send an email to Help@misoenergy.org
 
Please see the attached list for your assigned Client Services and Readiness team member
  
 

Andrea Terry

501-244-1552

Anna Gerschoffer

317-249-5418

Bruce Froyum

651-632-8429

Carmen Clark

317-249-5828

Dorsana Desai

317-249-5846

John Thommen

317-249-5582

Kimberly Woods

501-378-4110

Lori Landers

317-249-5642

Olga Kacmar

317-249-5499

Ross Gottlieb

317-249-5022