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Customer Training

Tackle new challenges or refresh your knowledge and skills.  From an introduction to MISO Markets to more in-depth learning on key MISO functions, our courses offer participants an understanding of MISO business practices and market operations. Choose online learning tools to learn more about MISO or participate in classroom experiences that dive into electric industry concepts and theories.

Have a suggestion for market or reliability training? Let us know!

 

TRAINING REDESIGN UPDATE

Coming soon: The MISO Customer Training page on the Learning Management System

The next stage of the training redesign is on its way. In the coming months, all the current materials on this page will be transitioned to the MISO Learning Management System (LMS).

Why are we making this change?

  1.  Provides a personalized learning experience
  2. Provides easy access to all the instructional materials that MISO offers in one place
  3. Allows MISO to transition to interactive, e-learning options
  4. Tracks your progress and performance towards your learning goals

If you haven't used the MISO LMS before, don't worry. Creating an LMS account is quick and easy. As we get closer to the date, we will provide tutorials to help you on your way.

Follow this page for updates on the transition by utilizing the follow feature on the top right corner of the page. We will also provide notifications through stakeholder email distribution lists.

Training Needs Assessment

MISO spent all of 2018 researching, investigating and listening to our customers as they told us how we could improve the training we provide.  To read more about what we learned and what’s in store for this multi-year project, read the Customer Training Needs Assessment

Looking for something? Have a question or feedback? 
Contact Debbie Baldwin for assistance.

If you are interested in learning more about MISO's market operations, consider our self-guided curriculum.  We offer everything from introductory concepts to detailed step-by-step training guides.

Level 100 Training - These modules offer a basic overview of MISO's market operations.  Each provides an introduction to MISO's core market competencies and gives the interested observer the foundation necessary to dive deeper into market concepts with our level 200 or 300 offerings.

Level 200 Training - In these modules, you will build upon the concepts introduced in Level 100 courses.  Learn about the roles, responsibilities and processes necessary to operate and support MISO markets. Review these modules if you are looking for additional information on Market Participant functions, MISO Markets and supporting MISO functions.

Level 300 Training - Building upon the foundation built in the Level 100 and Level 200 training, these modules provide additional understanding of participation in MISO and MISO Markets by explaining complex concepts through scenario-based training or by introducing the functionality of various MISO systems and tools. Both types of these Level 300 courses are intended to provide a more thorough understanding of participation in MISO and MISO Markets.