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Customer Training

Tackle new challenges or refresh your knowledge and skills.  From an introduction to MISO Markets to Tariff Administration, our market courses offer participants an understanding of MISO business practices and market operations. Choose online learning tools to learn more about MISO or participate in classroom experiences that dive into electric industry concepts and theories.

Have a suggestion for market or reliability training? Let us know!



The first phase of the Customer Training Redesign is complete. You will notice there are a lot fewer materials on this page because we have removed anything that was duplicative or outdated. 

All the materials currently posted were updated with current information and refreshed with a new training template featuring enhanced navigational features. Our Subject Matter Experts continue to review materials and new presentations on additional topics will be added in the coming weeks.

Next, we’ll redesign this Customer Training page based on what we heard from our customers….stay tuned!!!

Training Needs Assessment

MISO spent all of 2018 researching, investigating and listening to our customers as they told us how we could improve the training we provide.  To read more about what we learned and what’s in store for this multi-year project, view the Customer Training Needs Assessment

Looking for something? Have a question or feedback? 
Contact Debbie Baldwin for assistance.

If you are interested in learning more about MISO's market operations, consider our self-guided curriculum.  We offer everything from introductory concepts to detailed step-by-step training guides.

Level 100 Training - These modules offer a basic overview of MISO's market operations.  Each provides an introduction to MISO's core market competencies and gives the interested observer the foundation necessary to dive deeper into market concepts with our level 200 or 300 offerings.

Level 200 Training - In these modules, you will build upon the concepts introduced in Level 100 courses.  Learn about the roles, responsibilities and processes necessary to operate and support MISO markets. Review these modules if you are looking for additional information on Market Participant functions, MISO Markets and supporting MISO functions.

Level 300 Training - Building upon the foundation built in the Level 100 and Level 200 training, these modules provide additional understanding of participation in MISO and MISO Markets by explaining complex concepts through scenario-based training or by introducing the functionality of various MISO systems and tools. Both types of these Level 300 courses are intended to provide a more thorough understanding of participation in MISO and MISO Markets.